Clear guidelines for refund requests and subscription management
Quick Summary: We offer a 14-day money-back guarantee for all new paid subscriptions. You can manage your subscription through your account settings at any time.
We stand behind our service with a 14-day money-back guarantee for all new paid subscriptions (Premium and Pro plans). If you're not satisfied with our service for any reason, you can request a full refund within 14 days of your initial purchase.
Eligibility: Refund requests must be made within 14 days of the original purchase date and are available for first-time subscribers only.
After the 14-day guarantee period, we may offer partial refunds in the following circumstances:
Non-Refundable Situations: Refunds are generally not provided for unused characters, change of mind after 14 days, or failure to manage your subscription before auto-renewal.
All subscriptions can be managed through your account settings. You have full control over your subscription preferences and billing cycle.
Paid subscriptions automatically renew at the end of each billing period to ensure uninterrupted service. You will receive a notification email before each renewal.
Our Free plan requires no payment information and has no cancellation process. You can stop using the service at any time without any obligation.
Free Plan Limitations: The Free plan includes 10,000 characters per month. Unused characters do not roll over to the next month, and there are no refunds for unused characters in the Free plan.
To request a refund, please contact our support team with the following information:
For annual subscriptions, partial refunds may be available after the 14-day guarantee period, calculated based on the unused portion of the subscription minus a 10% administration fee.
Custom enterprise plans may have different refund and cancellation terms as specified in your enterprise agreement.
Refunds for subscriptions purchased at promotional pricing will be calculated based on the actual amount paid, not the regular price.
Chargeback Policy: Instead of initiating a chargeback with your payment provider, please contact us directly. Chargebacks may result in immediate account suspension and additional fees.
For refund requests, subscription management assistance, or any billing-related questions, please contact our support team:
Email: billing@yourcompany.com
Response Time: Within 24 hours on business days
Phone: +1 (555) 123-REFUND (733863)
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Last updated: November 14, 2025